Utility Companies

For Electric - Gas - Telecomm - Cable

Designed for customer service, installation and repair activities in the utility, telecomm and cable industries.  Its purpose is to improve communication with Spanish-speaking customers to process office, phone and field transactions more efficiently.

Speaking even a little Spanish promotes good will, better customer service, and smoother operations.  No grammar - no conjugation - and no prior Spanish is experience necessary.  More than 10,000 people have used our various customer service programs to attain basic Spanish communication skills.

Click on the links below for more information:

1.  CLICK HERE For ORDER or  PRICING INFORMATION

2.  View & print the Table of Contents & Sample Pages  (requires Adobe Acrobat Reader)

3.  Listen to an excerpt from the CD // Listen to Practice Conversations

4.  Get information on Classes or Customization

6.  Review our Customer List and the Colleges & Schools that teach our programs

 This is an overview of the Program Contents  

1.   Introduction: 
  • Objectives & Study Tips
  • Culture & Language Tips
  • Pronouncing Spanish Words
  • Easy Phonetic Pronunciations
 

2.   Basic Expressions: 
  • Meeting & Greeting 
  • Language Expressions
  • Days - Months - Seasons
  • Numbers & Dates
  • Time & Timing
  • Utility & Service Expressions
3.   Customers in the Office:
  • Questions in the Office 
  • Hours & Directions
  • Taking Payments 
  • New Service Applications
  • Other Service Issues
4.   Appointments & Installation: 5.  Practice Conversations

6.  Drills for Skills Quiz Section

7.  Alphabetical Keyword List

8.  Includes 74-minute Audio CD

  • Phone Questions & Appointments
  • In the Field Phrases
  • Gas & Electric
  • Telephone & Cable 
  • Water Leaks
  • Trash & Sanitation
  • House Locations

Workplace Spanish, Inc.


Secure Ordering

Workplace Spanish® is our registered trademark 

Address:

225 Willow Brook Drive, Suite 3

Roswell, Georgia  30076

Phone: (770) 993-4075
Fax: (866) 772-0228
e-mail: info@WorkplaceSpanish.com

© Copyright 1999-2008 - Workplace Spanish, Inc.  All Rights Reserved

[ HOME ] - [ About Us ] - [ Audio Samples ] - [ Classes ] - [ Order & Price Info ] -  
 [ Privacy Policy ] -[ Legal Notices]  - [ Terms of Use ] -