Utility - Telecom - Cable Companies

Improve Customer Service and Field Operations

"Workplace Spanish® for Utility Companies" was designed for customer service, installation, and repair activities in the utility, telecomm and cable industries to help communicate with Spanish-speaking customers to process office, phone and field transactions more efficiently.

The Speaking even a little Spanish promotes good will, better customer service, and smoother operations. More than 10,000 people have used our various customer service programs to attain basic Spanish communication skills. No grammar, no rules to memorize and no prior Spanish experience necessary.

Click on the links below for samples and more information:

CLICK HERE FOR ORDER or PRICING INFORMATION
View & print the Table of Contents & Sample Pages (requires Adobe Reader)
Listen to An Excerpt From The CD
Get information on Classes and Customization
Review our Customer List and the Colleges & Schools that teach Workplace Spanish

This is an overview of the Program Contents

1. Introduction

Objectives & Study Tips
Culture & Language Tips
Pronouncing Spanish Words
Phonetic Pronunciation

2. Basic Expressions

Meeting & Greeting
Language Questions
Days - Months - Seasons
Numbers & Dates
Time & Timing
Utility & Service Expressions

3. Customers in the Office

Questions in the Office
Hours & Directions
Taking Payments
New Service Applications
Other Service Issues

4. Appointments & Installation

Phone Questions & Appointments
In the Field Phrases
Gas & Electric
Telephone & Cable
Water Leaks
Trash & Sanitation
House Locations

5.   Practice Conversations
6.   Drills for Skills Quiz Section
7.   Alphabetical Keyword List
8.   74-minute Audio CD included