This is an overview of the Program Contents
1. Introduction
2. Basic Expressions
3. Customer Service
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4. Services & Merchandise
5. Practice Conversations |
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CUSTOMER SERVICE PROGRAMS:
Banking |
Customer Service |
Insurance Agents |
Real Estate |
Retailers & Supermarkets
SUPERVISORY PROGRAMS: Commercial Construction | Golf Superintendents & Landscapers | Home Builders & Contractors | Hotels & Hospitality | Human Resources | Manufacturing | Restaurants & Food Service | Supervisors |
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LEARNING KIT includes manual, audio CD
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Workplace Spanish ® for Retailers & SupermarketsImproved customer service for your Hispanic customers "Workplace Spanish® for Retailers & Supermarkets" is designed for managers and associates who have direct contact with Spanish-speaking customers to welcome them to your store and help with their needs and transactions. As with all of our programs, there is no grammar to learn, no rules to memorize and prior Spanish training is not required. (NOTE: This is a customer service program, NOT an employee supervisory program.) The 50-page manual, audio CD and Click It® CD-ROM contain over 700 key terms and expressions that will help you provide great service to Hispanic retail and grocery customers. More than 5,000 people have used this and customized versions of our retail programs including Wal-Mart, Lowe's, Food lion, The Home Depot, and Hy-Vee Supermarkets. "Workplace Spanish® for
Retailers & Supermarkets" can be purchased in 2 ways: Click on the links below for samples and more information:.
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This is an overview of the Program Contents
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