The "Workplace Spanish® for Customer Service" Learning Kit includes our 44-page learning manual, 1-hour audio CD and our Click It® CD-ROM.
Designed for managers, supervisors and customer service associates in a wide variety of industries. The purpose is to help connect & communicate with Spanish-speaking customers to understand their needs and process basic transactions efficiently.
The Click It® CD-ROM is an excellent companion to the manual and audio CD. It is a streamlined version of the manual in PDF format with pronunciations embedded into each individual expression. Just click on the English to hear both the Spanish and phonetic pronunciation. Easy-to-use and searchable, you can play and replay the expressions as often as you like. For computer use only - the files cannot be printed.