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workplace spanish

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workplace spanish

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Workplace Spanish ® for Banking 

Improve Service to your Hispanic Customers . . .

"Workplace Spanish for Banking" was developed specifically to help tellers, service reps & personal bankers greet customers, process basic transactions, answer banking questions and open new accounts for Spanish-speaking customers. 

The 42-page manual and audio CD contain over 500 key terms and expressions that will promote better customer service and smoother operations.  Used by more than 5,000 bankers & credit union associates including SunTrust Banks, GTE Federal Credit Union, Sterling Financial Corp., and endorsed by the ABA.

This program is also available on a "Click It™ CD-ROM" for individual or network use. This is an exceptionally easy-to-use learning tool -- try a sample.  View our customer list.

Click on the links below for samples and more information:

   

This is an overview of the Program Contents

1.Introduction

  • Program Objectives
  • Rules for Best Results
  • Culture & Language Tips
  • Spanish Pronunciation
  • Phonetic Pronunciation

2. Basic Expressions

  • Meeting & Greeting
  • Language Questions
  • Days - Months - Dates
  • Time & Timing
  • Numbers & Colors
  • Customer Service Phrases

3. Banking Transactions

  • Banking Terminology
  • Cashing & Depositing Checks
  • Handling Check Problems
  • Difficulty with Identification

4. Financial Service Rep Terminology

  • Opening an Account
  • Taking Credit Applications
  • Credit Card & Loan Information

5.  Practice Conversations
6.  Drills for Skills Quiz Section
7.  Alphabetical Keyword List
8.  1-hour+ Audio CD Included

workplace spanish