This is an overview of the Program Contents
1.Introduction
2. Basic Expressions
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3. Banking Transactions
4. Financial Service Rep Terminology
5. Practice Conversations |
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CUSTOMER SERVICE PROGRAMS:
Banking |
Car & Truck Dealers |
Customer Service |
Insurance Agents |
Real Estate Agents |
Retailers & Supermarkets | Utility & Telecomm | SUPERVISORY PROGRAMS: Human Resources | Manufacturing | Restaurants & Food Service | Supervisors | Hotels & Hospitality | |
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Workplace Spanish ® for BankingImprove Service to your Hispanic Customers . . . "Workplace Spanish for Banking" was developed specifically to help tellers, service reps & personal bankers greet customers, process basic transactions, answer banking questions and open new accounts for Spanish-speaking customers. The 42-page manual and audio CD contain over 500 key terms and expressions that will promote better customer service and smoother operations. Used by more than 5,000 bankers & credit union associates including SunTrust Banks, GTE Federal Credit Union, Sterling Financial Corp., and endorsed by the ABA. This program is also available on a "Click It™ CD-ROM" for individual or network use. This is an exceptionally easy-to-use learning tool -- try a sample. View our customer list. Click on the links below for samples and more information:
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This is an overview of the Program Contents
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