This is an overview of the Program Contents
1.Introduction
2. Basic Expressions
3. Banking Transactions
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4. Financial Service Rep Terminology
5. Practice Conversations |
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CUSTOMER SERVICE PROGRAMS:
Banking |
Customer Service |
Insurance Agents |
Real Estate |
Retailers & Supermarkets
SUPERVISORY PROGRAMS: Commercial Construction | Golf Superintendents & Landscapers | Home Builders & Contractors | Hotels & Hospitality | Human Resources | Manufacturing | Restaurants & Food Service | Supervisors |
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LEARNING KIT includes manual, audio CD
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Workplace Spanish ® for BankingBetter service leads to more Hispanic customers . . . "Workplace Spanish for Banking" was developed specifically to help tellers, service reps & personal bankers greet customers, process basic transactions, answer banking questions and open new accounts for Spanish-speaking customers. The 42-page manual, audio CD and Click It® CD-ROM contain over 600 key terms and expressions that will promote better customer service and smoother operations. Used by more than 5,000 banking and credit union associates including SunTrust Banks, GTE Federal Credit Union, Sterling Financial Corp., and endorsed by the ABA. "Workplace Spanish® for Banking" can be purchased
in 2 ways:
Please CONTACT US if you have questions or would like more information. |
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This is an overview of the Program Contents
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