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LEARNING KIT includes manual,
Audio CD
and Click It® CD-ROM

 

Workplace Spanish ® for State Lotteries 

"Workplace Spanish for State Lotteries" was developed specifically for state lottery associates in sales, marketing and customer service.  The objective of the program is to help English speaking lottery associates connect and communicate with Hispanic retailers and players to build sales, promote goodwill and process payouts efficiently.

The 50-page manual, audio CD and Click It® CD-ROM contain over 600 key terms and expressions that will promote better lottery sales to Hispanic retailers and smoother operations working with players.  It was developed from our class training with the Georgia Lottery Corporation.  Since the names of states and games are used in English, it is applicable to all states who have lottery.

"Workplace Spanish® for State Lotteries" purchasing options:
a)  As a "Learning Kit" which includes the manual, audio CD and Click It® CD-ROM
b)  Download a streamlined version with audio pronunciations for only $9.99
c)  License the program for use on your organization's network  -- contact us for a free trial)


Click on the links below for samples and more information:

Please CONTACT US if you have questions or would like more information.

 

This is an overview of the Program Contents

1. Introduction

  • Program Objectives
  • Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2. Conversational Expressions

  • Meeting & Greeting
  • Language Questions
  • Numbers & Money
  • Days - Months - Dates
  • Time & Timing
     

3. Lottery Expressions

  • Front Desk & Office Locations
  • Prize Explanations
  • Lottery Prizes
  • Talking with Business Owners
  • Lottery Applications
  • Marketing Events

4. Customer Service Terminology

  • Helpful Service Phrases
  • Common Terms & Colors
  • Telephone Calls
  • Reception & Appointments
  • Applications

5.  Practice Conversations
6.  'Drills for Skills' Quiz Section
7.  Alphabetical Keyword List
8.  1-hour+ Audio CD Included
9.  Learning Kit includes Click It® CD-ROM

NOTE: 
Download version includes sections # 1 to 6
 

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