This is an overview of the Program Contents
1. Introduction
2. Conversational Expressions
3. Lottery Expressions
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4. Customer Service Terminology
5. Practice Conversations NOTE: |
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LEARNING KIT includes manual, |
Workplace Spanish ® for State Lotteries"Workplace Spanish for State Lotteries" was developed specifically for state lottery associates in sales, marketing and customer service. The objective of the program is to help English speaking lottery associates connect and communicate with Hispanic retailers and players to build sales, promote goodwill and process payouts efficiently. The 50-page manual, audio CD and Click It® CD-ROM contain over 600 key terms and expressions that will promote better lottery sales to Hispanic retailers and smoother operations working with players. It was developed from our class training with the Georgia Lottery Corporation. Since the names of states and games are used in English, it is applicable to all states who have lottery. "Workplace Spanish® for State
Lotteries" purchasing options:
Please CONTACT US if you have questions or would like more information. |
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This is an overview of the Program Contents
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