workplace spanish workplace spanish
 

It's really easy!

Repeat & Learn.  Click arrow below.

"Can I help you? "

(from Customer Service Program)

workplace spanish  
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LEARNING KIT includes manual,
audio CD AND
Click It® computer resource tool

Workplace Spanish ® for Customer Service

Improve service to your Hispanic customers

"Workplace Spanish ® for Customer Service" was developed specifically for to help customer service associates in a wide variety of businesses communicate on a basic level with Spanish-speaking customers.  No grammar to learn, no rules to memorize, no prior Spanish training necessary.

The 44-page manual, Click It® CD-ROM and audio CD contain over 600 key terms and expressions that will promote better customer service and smoother operations. Over 10,000 customer service professionals have used Workplace Spanish® to attain basic Spanish skills in a wide variety of industries and government.

"Workplace Spanish® for Customer Service" purchasing options:
a)  As a "Learning Kit" which includes the manual, audio CD and Click It® CD-ROM
b)  Download a streamlined version with audio pronunciations for only $9.99
c)  License the program for use on your organization's network  -- contact us for a free trial)

Click on the links below for samples and more information:

Please CONTACT US if you have questions or would like more information.

This is an overview of the Program Contents

4.  Interaction & Information

  • Reception & Appointments
  • Accounts & Payments
  • Taking Applications
  • Customer Identification
  • Retail Stores
  • Utilities & Telecomm

5.  Practice Conversations
6.  Drills for Skills Quiz Section
7.  Alphabetical Keyword List
8.  1-hour+ Audio CD Included
9.  Learning Kit includes Click It® CD-ROM

NOTE: 
Download version includes sections # 1 to 6
 

1.  Introduction

  • Program Objectives
  • Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2.  Basic Expressions

  • Meeting & Greeting
  • Language Questions
  • Days, Months & Seasons
  • Numbers
  • Time & Timing

3.  Talking With Customers

  • Customer Questions
  • Directions & Hours
  • Helpful Service Phrases
  • Common Terms & Questions
  • Telephone Calls
workplace spanish