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LEARNING KIT includes manual, audio CD
and Click It® computer resource tool
 

Workplace Spanish ® for City & County Government

More efficient service for your Hispanic citizens and businesses . . .

"Workplace Spanish® for City & County Government" is a customer service program designed to help improve service, efficiency, and communication with Hispanics citizens and businesses. It has been used by more than 2,500 municipal & county employees across the country including the cities of Atlanta, Wichita, Columbus and Memphis among many others.

The 51-page manual and audio CD and Click It® CD-ROM contain over 800 key terms & expressions organized into the topics listed below. No grammar to learn, no rules to memorize, no prior Spanish training necessary.  This program can be customized for tax departments and other specialized activities.

"Workplace Spanish® for City & County Government" can be purchased in 2 ways:
a)  As a "Learning Kit" which includes the manual, audio CD and Click It® CD-ROM for PC use
b)  As a Click It® computer resource tool ONLY – available by download for $19.99

Click on the links below for samples and more information:

Please CONTACT US if you have questions or would like more information.

This is an overview of the Program Contents

1. Introduction:

  • Program Objectives
  • Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2.  The Basics

  • Meeting & Greeting Expressions
  • Explanations & Questions
  • Days - Months
  • Time & Timing
  • Numbers - Money - Payments

3.  Serving Citizens

  • Licenses & Payments
  • Service Phrases
  • Citizen Questions
  • Office Hours & Locations
  • Applications & Forms & Troubleshooting

4.  Specific Services

  • Safety & Park Rules
  • Pool & Swim Rules
  • Water Leaks & Problems
  • Trash & Recycling
  • Street Repairs
  • Library Services

5.  Practice Conversations
6.  Drills for Skills Quiz Section
7.  Alphabetical Keyword List
8.  Includes 1-hour+ Audio CD
9.  Learning Kit includes Click It® CD-ROM

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