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It's really easy!

Repeat & Learn.  Click arrow below.

"Welcome to Tom's Store "

(from Retail/Supermarket Program)

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LEARNING KIT includes manual,
audio CD
AND Click It® CD-ROM

Workplace Spanish ® for Retailers & Supermarkets

Improved customer service for your Hispanic customers

"Workplace Spanish® for Retailers & Supermarkets" is designed for managers and associates who have direct contact with Spanish-speaking customers to welcome them to your store and help with their needs and transactions. As with all of our programs, there is no grammar to learn, no rules to memorize and prior Spanish training is not required.  (NOTE: This is a customer service program, NOT a supervisory program.)

The 50-page manual, audio CD and Click It® CD-ROM contain over 700 key terms and expressions that will help you provide great service to Hispanic retail and grocery customers.  More than 5,000 people have used this and customized versions of our retail programs including Wal-Mart, Lowe's, Food Lion, The Home Depot, and Hy-Vee Supermarkets.

"Workplace Spanish® for Retailers & Supermarkets" purchasing options:
a)  As a "Learning Kit" which includes the manual, audio CD and Click It® CD-ROM
b)  Download a streamlined version with audio pronunciations for only $9.99
c)  License the program for use on your company's network  -- contact us for a free trial)

Click on the links below for samples and more information:
.

Please CONTACT US if you have questions or would like more information.

This is an overview of the Program Contents

1. Introduction

  • Objectives & Learning Suggestions
  • Culture & Language Tips
  • Spanish & Phonetic Pronunciation

2.  Basic Expressions

  • Meeting & Greeting
  • Language Expressions
  • Numbers - Time - Timing
  • Days - Months - Dates
  • Colors - Weights - Measures

3.  Customer Service

  • Common Questions
  • Customer Assistance
  • Money Terms & Check Cashing
  • Cashier & Front End
  • Directions & Store Safety
  • In-Stock & Delivery
  • Loss Prevention

4.  Services & Merchandise

  • Money Orders & Utility Payments
  • Western Union
  • Lottery - Tobacco - Alcohol
  • Supermarket Departments
  • General Merchandise Terms

5.  Practice Conversations
6.  'Drills for Skills' Quiz Section
7.  Alphabetical Keyword List
8.  75-minute Audio CD Included
9.  Learning Kit includes Click It® CD-ROM

NOTE: 
Download version includes sections #1 to 6

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